Many of you have expressed frustration with the amount of time it is taking to get a call back and an appointment at the South Beach COVID-19 testing site. I’ve been frustrated too and brought these concerns to the Governor’s Office and, along with my colleagues, advocated for an increase in testing.
The issue has been a lack of staffing at both the site and call center to meet the overwhelming demand for tests. They were only able to do about 500 tests a day. Staffing has been increased and 750 tests were done today. Beginning tomorrow, the site will be able to conduct up to 1,000 tests a day, so the backlog will start to reduce.