Process of Reporting/Investigating Abuse
The NYS Office of Children and Family Services oversees ACS. Reports of abuse are logged into the Statewide Central Register 24/7 then shared through CONNECTIONS, a statewide computer program that contains information about children and families who receive welfare services. Cases of abuse or endangerment are investigated by ACS’ Division of Child Protection (DCP) which has 17 borough offices across New York City. The state mandates that these investigations be completed within 60 days of being reported and require that certain milestones be met during the investigation to ensure child safety as illustrated in the table below. The borough offices investigate an average of roughly 60,000 reports of alleged child abuse and neglect each year.